Customer Information
Do you have questions about your Forensic Advantage product or want to get upgraded to the latest version? Contact our support team.
Product Release Information
We release new versions of our products twice a year. Check back to see what's new and contact us when you're ready to schedule your upgrade.
Version 25.0
Release Date: 06/25/25
Key features and bug fixes have been addressed in this release. For more details, check out the v5.0 Release Notes and the updated Administration and User guides in the Customer Portal (Keyword: 25.0).
If you have any questions or are ready to schedule an upgrade, please get in touch with your CSM for the next steps and additional information.
Version 24.1
Release Date: 12/18/2024
Key features and bug fixes have been addressed in this release. For more details, check out the v24.1 Release Notes and the updated Administration and User guides in the Customer Portal (Keyword: 24.1).
If you have any questions or are ready to schedule an upgrade, please get in touch with your CSM for the next steps and additional information.
Upcoming Webinars
We always want our customers to have the best experience with our software. To ensure you're getting the most out of it, join our customer webinar series where we will dive into products, features, and shortcuts to help make your work easier.
Upcoming Webinars
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FAS 25.0 Release Webinar – Wed, June 25, 2025, 9:00 AM - 9:45 AM (UTC-07:00) Mountain Time (US & Canada). CHECK YOUR INBOX FOR THE EVENT LINK.
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Join us for a live 45-minute webinar where we’ll walk through the powerful new features and usability enhancements that are now available.
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What’s new in this release:
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Introduced the ability to reject Prelog requests, archive ME cases, and more
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Enhanced batch processing with new sample naming options and captions
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Improved support for scanning drivers and worksheet versioning
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Streamlined review workflows with UI upgrades and multi-review support
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Previous Webinars
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FAS Ideas Portal Training – Wed, May 28th
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Join us as we unveil our brand-new Ideas Portal, your direct line to shaping the future of Forensic Advantage. This is more than just a tool…it’s your opportunity to be heard, drive change, and collaborate with a passionate community of users.
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Previous User Conferences
2024 User Conference
Synergy in Partnership – Empowering Progress Together
October 22-23, 2024
The 2024 FAS User Conference brought together forensic professionals, industry experts, and valued partners for two days of insightful sessions, networking, and collaboration. With the theme attendees engaged in interactive sessions, discussed innovative solutions, and explored the future of Forensic Advantage Systems.
Held at the VA Department of Forensic Science’s Northern Lab Facility, the conference provided a unique opportunity for participants to connect directly with FAS experts, learn from peers, and gain firsthand insights from industry-leading sponsors.
We extend a heartfelt thank you to everyone who attended and contributed to the success of this year’s conference. Your insights, curiosity, and dedication to Forensic Advantage made this gathering a truly collaborative and rewarding experience. We look forward to continuing this journey together and hope to see you at our next conference in 2025!
To view the 2024 User Conference PPT presentations and Session recordings, log into the user portal.
To stay updated on the 2025 User Conference, view the dedicated event page.